ALL DISCOUNTED ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES.
Sorry it didn’t work out 
Unfortunately, you and your garment are not the perfect fit.
We’d like for you to have a match made in style heaven…
We understand that shopping online can be a little tricky, therefore we’ve tried to make our returns policy as simple as possible.
THE BASICS
– All sales on this website are processed in New Zealand Dollars.
– All returns are handled via email
– Remember to tell us whether you want a credit note, exchange or refund.
– Done!
RETURN POLICY (THE SMALL PRINT)
– Returns can be made up to 30 days after receipt of your goods
– Goods must have original tags and be in an unused and resellable condition
– Please try to keep the outer bag in good condition so we can re-use it
– No make-up marks or perfume/deodorant smells!
– Fold them neatly, keep swing tags intact and place in the original package
– We cannot accept items that have been worn or washed
– If an item is returned after the 30 day return period, The Dressing Room reserves the right to issue a credit note rather than a refund
– The Dressing Room is not liable for the loss of an item being returned, therefore we recommend that you return it via courier and keep your tracking number as a reference
SENDING YOUR RETURN BACK TO US
– First email us at admin@thedressingroomnp.co.nz
– Include your name and address
-Send your return to:
The Dressing Room
42 Devon Street East
New Plymouth 4310
New Zealand
– We’ll send your exchange back to you with no charge for postage
– Credit notes, exchanges and refunds will only be given once we have received the item back
FAULTY ITEMS
– Faulty items are to be returned to us or we may offer to arrange a repair
– We will happily pay your postage costs, please include your postage receipt with your return
– Once we receive the item a replacement will be sent to you
– If we are unable to provide a replacement a refund may be offered
CREDIT NOTES
Credit notes are valid for 1 year.
STILL CONFUSED?
Please contact us via email at admin@thedressingroomnp.co.nz or phone on
06 929 3744
