Returns Policy

ALL DISCOUNTED ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES.

Sorry it didn’t work out 🙁

Unfortunately, you and your garment are not the perfect fit.
We’d like for you to have a match made in style heaven…

We understand that shopping online can be a little tricky, therefore we’ve tried to make our returns policy as simple as possible.

THE BASICS
– All sales on this website are processed in New Zealand Dollars.

– All returns are handled via email

– Remember to tell us whether you want a credit note, exchange or refund.

– Done!

RETURN POLICY (THE SMALL PRINT)
– Returns can be made up to 30 days after receipt of your goods

– Goods must have original tags and be in an unused and resellable condition

– Please try to keep the outer bag in good condition so we can re-use it

– No make-up marks or perfume/deodorant smells!

– Fold them neatly, keep swing tags intact and place in the original package

– We cannot accept items that have been worn or washed

– If an item is returned after the 30 day return period, The Dressing Room reserves the right to issue a credit note rather than a refund

– The Dressing Room is not liable for the loss of an item being returned, therefore we recommend that you return it via courier and keep your tracking number as a reference

SENDING YOUR RETURN BACK TO US
– First email us at admin@thedressingroomnp.co.nz

– Include your name and address

-Send your return to:

The Dressing Room
42 Devon Street East
New Plymouth 4310
New Zealand

– We’ll send your exchange back to you with no charge for postage

– Credit notes, exchanges and refunds will only be given once we have received the item back

FAULTY ITEMS
– Faulty items are to be returned to us or we may offer to arrange a repair

– We will happily pay your postage costs, please include your postage receipt with your return

– Once we receive the item a replacement will be sent to you

– If we are unable to provide a replacement a refund may be offered

CREDIT NOTES
Credit notes are valid for 1 year.

STILL CONFUSED?
Please contact us via email at admin@thedressingroomnp.co.nz or phone on
06 929 3744